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Returns & Warranty

Returns

Returns are uncommon for industrial instruments, but if a product does not fit your application you may request a return of eligible items purchased direct from Deltakon within 30 days of delivery.

Eligible returns

  • Purchased from Deltakon (website, phone, or email order)
  • Requested within 30 days of delivery
  • New, unused, and in original undamaged packaging with all accessories and documentation
  • Not excluded below

Not eligible (or case-by-case only)

  • Special-order, configured, or non-stock items (custom ranges, factory options, engraved units, etc.)
  • Items that have been used, installed, calibrated for a third party, or show signs of damage
  • Software, downloadable content, or consumables opened from sealed packaging
  • Orders refused without an RMA, or returned without authorization

Restocking

Returns of standard stock items may be subject to a restocking or refurbishment fee on a case-by-case basis, disclosed when we issue the RMA.

How to return (RMA required)

  • Contact us before shipping anything back: sales@deltakon.com or (440) 354-9770.
  • We issue a Return Merchandise Authorization (RMA) number.
  • Ship the item prepaid to the address on the RMA. Mark the RMA clearly on the outside of the carton.
  • Include a copy of the packing list / invoice and the RMA.

Unauthorized returns (no RMA) may be refused or charged outbound + return freight.

Return ship-to (confirm on each RMA): Deltakon Sales — Attn: RMA 7722 Metric Drive Mentor, OH 44060

Refunds

After we receive and inspect an approved return, we issue credit or refund by the original payment method (or credit memo for PO accounts).

  • Outbound shipping fees are not refundable.
  • ISO/IEC 17025 calibration fees charged through Total Calibration Solutions are refundable on an approved return.
  • Return freight to us is prepaid by the customer unless we agree otherwise in writing on the RMA.

Warranty

Instruments sold by Deltakon carry the manufacturer’s warranty as provided by the OEM (Additel, Crystal / AMETEK, Ralston, JOFRA / AMETEK, PIE, REED, Mansfield & Green, and others). Warranty length and coverage vary by brand and model — see the product documentation or ask us for the current OEM terms.

Deltakon does not replace the manufacturer’s warranty with a separate Deltakon product warranty unless we state that in writing on your order.

Warranty claims for defective product are handled through the manufacturer process with our help. Contact sales@deltakon.com with the model, serial number, purchase date, and description of the issue.

Calibration certificates

When you purchase ISO/IEC 17025 accredited calibration from Total Calibration Solutions with your instrument:

  • Certificates and data ship with the product (or as arranged on the order)
  • Certificate reissue / copy requests: contact us with the instrument serial number and certificate ID
  • Recalibration after the certificate interval is a separate service and is quoted separately

Questions

Deltakon Sales 7722 Metric Drive, Mentor, OH 44060 Phone: (440) 354-9770 · Email: sales@deltakon.com Monday – Friday, 8:00 am – 5:00 pm ET

Last updated Sep 20, 2026